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Return Policy

We do not accept returns as each item is custom made. If for any reason you have an issue with any of the pieces you order from us please feel free to contact us. We understand that you work hard and are spending your hard earned money on our products for yourselves or as gifts, so we would like to make sure that they last! We take pride in each and every order we create and try to deliver/ship out as quickly and efficiently as possible. Most pieces are provided with wall mounting hooks unless otherwise stated in the detailed description under each product.

Please note that Ivy And Willow Co. is NOT responsible for any damage to product after delivery such as scratching, denting, discoloration, missing wall mounting hooks/screws, or postal delivery issues (such as a damaged box) as we take care in our packaging routine. Please still contact us so we can help evaluate what happened and see if we can fix the issue.